Tell me more about Clean NoCo
We are a locally-owned, family-operated company, and have been in business since 2018. We serve a large number of residential and commercial clients in Northern Colorado.
Are you insured?
Yes! Clean NoCo carries a higher-than-required general liability policy, as well as a workman’s compensation policy, to ensure that your home and our staff are appropriately covered.
What’s included in the different types of cleanings?
Most customers want to know, “what’s included?” Click here for the checklist that our cleaning techs use in each home
What is not included?
Fecal matter is a health hazard due to the risk of hantavirus; our teams will steer clear of any droppings (cat, dog, mouse, bird, etc.). The same applies for any drug or medical paraphernalia, such as needles, pills, or illicit substances.
We cannot clean external windows, or any items that cannot be reached using a standard ladder or step stool. In some cases, we may be able to make up for this by using extendable dusters or squeegees.
Wall washing is not included in our services. While we’re happy to spot clean walls, full wall washing is difficult to estimate until we get started on it. Wall washing can be added as an extra at $50/hr/cleaner.
We do not typically clean garages or unfinished basements, but are happy to sweep them upon request.
What is your pet policy?
We love pets and we’re happy to have them around! However, if your pet will be in the home, and is aggressive or an escape risk, please make sure to kennel them prior to service.
Do you bring your own supplies?
We bring our own supplies but you are welcome to provide your own if you prefer. The cost of the booking remains the same.
Is your instant estimate guaranteed?
While we are confident in our estimates, not all homes, carpets, and floors are created equal; some require extra love. In those rare cases, you decide whether we focus on areas you choose, or add more time at an extra cost.
Do you move items and furniture to clean around them?
We cannot move larger or fragile items to clean around them; our liability is too great if we drop an expensive picture frame or a priceless decoration, or if an employee gets hurt moving heavy items around.
- For the best results, please declutter your home to the best of your ability prior to our teams arriving.
- When cleaning around display items in bookshelves or end tables, we will do our best to dust the items and wipe around them, without moving them.
We anticipate with move-in or move-out cleans that the home will be vacant and empty of furniture and other items.
- If you do have any furniture or other large/heavy items in the home, our team cannot move those items and must clean around them.
- Similarly, we’re happy to take general trash out, but large items such as trashed furniture will not be moved
What is your cancellation policy?
You can email us, call us, or log into your customer portal up to 48 hours prior to the booking to cancel, reschedule, or change the type of service. Within 48 hours of the booking, a 50% cancellation or rescheduling charge may apply. Please note that if we are unable to access your home at the time of the booking, the full cost of the service will be charged.
How do your billing and invoicing work?
We put a credit card on file to hold your reservation; a hold is put on the card the day before service, and a charge posted once the booking is complete. Once the charge is posted, you will recieve an emailed invoice for your records.